Customer Service

• Covering over 70 counties in North Carolina and South Carolina
• Product education to client 
• On-time delivery and service
• Retail showrooms for product selections
  
• Walk-in sales and service hours: Monday - Friday: 8:30 a.m. - 5:00 p.m.
• 24/7 On-Call Service for Emergencies
• Special orders accepted with advance deposit/payment
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Labor for warranty repair of defective products
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Cleaning of equipment